We value our customers and guarantee your satisfaction with your purchase.
Despite our best efforts, sometimes unforeseen situations occur. For example, a client may not pick up a parcel from Nova Poshta for a long time. This can be a problem if the package contains perishables such as cranberries, dates, papayas, mangoes, etc. In such cases, the products spoil at the customer's risk.
If for any reason you are not satisfied with the product you received, you can return it.
We understand that this can be frustrating, so we always try to solve the problem individually. You can be sure that we will not leave you without an answer and our attention.
Importantly! Before making a return, please familiarize yourself with the conditions for returning goods in our store.
Return conditions:
- The product can be returned within 3 days from the moment of receipt
- The product cannot be used or damaged
- The product must be in its original packaging.
If you received a product of poor quality, you can contact us by phone +380967733177 or e-mail (hidden) to solve the problem
We hope you never need to use this information, but we want you to know that we are always here to help!
